At Medilinks Canada, protecting the privacy, confidentiality, and security of personal information is fundamental to the trust our clients, families, personal care workers, healthcare professionals, and service partners place in us.
We are committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws, including Ontario’s Personal Health Information Protection Act (PHIPA) and other relevant privacy legislation.
Our Commitment
We Protect Personal Information
We maintain administrative, technical, and physical safeguards designed to protect personal and health information from unauthorized access, use, disclosure, modification, loss, or theft.
We Collect Only What Is Necessary
We collect, use, and disclose personal information only for legitimate purposes related to the delivery, coordination, administration, and improvement of our services, and only to the extent necessary to fulfill those purposes.
We Respect Consent
We obtain consent where required by law and respect individuals’ choices regarding how their personal information is collected, used, and shared. We also honour applicable consent directives and withdrawal of consent requests, subject to legal and operational requirements.
We Limit Access
Access to personal and health information is restricted to authorized personnel, personal care workers, healthcare professionals, and service providers who require the information to perform their duties and support the delivery of care and services.
We Maintain Accuracy
We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date for the purposes for which it is used.
We Train and Hold Our Team Accountable
All Medilinks employees, contractors, and service providers are expected to uphold strict confidentiality standards and receive privacy and security training appropriate to their roles. We require adherence to our privacy policies and confidentiality obligations at all times.
We Respond Promptly to Privacy Incidents
If a privacy breach occurs, we will investigate promptly, take appropriate corrective action, and provide notification when required by applicable law.
We Hold Our Partners to the Same Standards
When we engage third-party service providers, healthcare professionals, or partner organizations, we require them to protect personal information in a manner consistent with applicable privacy laws and our privacy expectations.
We Respect Individual Rights
Individuals have the right, subject to applicable legal requirements, to request access to their personal information, request corrections to inaccurate information, and ask questions about our privacy practices.
Questions or Concerns?
Medilinks Canada has designated a Privacy Officer responsible for overseeing compliance with privacy legislation and responding to privacy-related inquiries, requests, and concerns.
Privacy Officer
Medilinks Canada
Email: info@medilinks.ca